The #1 fraud detection software for your business

Fraud detection software works by verifying the accounts of your suppliers throughout the entire payment chain. By working in real-time, it has the ability to stop fraudulent transactions as they are attempted.

Here are some of the most important features of fraud detection software so that you can understand and assess which option is best for you:

• Real-time monitoring
• Machine learning algorithms
• Multi-factor authentication
• User-friendly interface
• Geographical account coverage
• Customizable alert settings
• Integration with other systems
• Customer support

Real-time monitoring refers to software that continuously tracks updates and changes to your vendor profiles, performs transaction monitoring and checks account changes in financial institutions. It’s important because this feature can help your business establish a ‘normal’ range for transactions, and start alerting any anomaly for investigation, instantly.

The key benefit of real-time monitoring is two-fold:

• It removes the manual nature of account surveillance which saves employees time and largely prevents any manual errors
• It means that your team can react immediately upon being flagged for suspicious activity or transaction, which can mean the difference between becoming a payment fraud victim and fighting back

Before working with Trustpair, Dehon Group found its fraud protection measures unreliable. The team couldn’t check supplier details as they had zero visibility over changes that were made to vendor profiles.

However, implementing fraud detection software now allows the organization to check over 100 IBANs every single month, with an average time of just 2 minutes per check. What’s even more valued at the company, though, is that these checks produce 100% reliable data. Fraud risk management is completely taken care of, and the team has compliant records for examiners or an external auditor.

Machine-learning algorithms are rule-based actions that can be applied to your supplier profiles. Each software has its own rules. For example, Trustpair’s controls go through several layers of checks to give a status and level of risk for each payment attempt or supplier.

Moreover, fraud detection algorithms also help with fraud mitigation by assessing threat intelligence and reducing false positives. Most of the time, you’ll struggle to get fraud losses back. Our fraud detection software operates rule-based actions to remove emotional bias and reduce the risk around customer data.

Multi-factor authentication can be built in as an additional measure to fraud detection software. It’s also sometimes known as two-factor authentication.

Regulated entities follow the likes of ‘Know Your Business’ legislations by performing identity verification, authenticating third parties, and building a knowledge profile around them. However, in case fraudsters can somehow bypass these security systems, multi-factor authentication offers a second stage of security that is harder to get through. A good banking fraud detection software requires the account holder to input at least two of the following three log-in details:

• A known password
• A one-time passcode sent to one of their devices
• A biometrics confirmation such as fingerprint or facial recognition

For example, Keys Asset Management found it hard to secure third-party databases, but these were required for making payments to suppliers. By deploying a Trustpair connector to their database Allmybanks, payment signatories gained complete peace of mind over their data security and payments. Even though this adds a multi-factor authentication step, the overall manual workload is greatly reduced.

User-friendly interface on your fraud detection software

One of the most common barriers to entry regarding fraud detection software is that the program is difficult to use. But the customer experience matters!

For example, if the dashboard is super complicated, it can present a huge learning curve for your people. Plus, it might mean that you’re missing out on some of the software’s best features and expose you to being defrauded – simply because it’s so hard to explore.

Here’s what you should consider when it comes to the interface of your fraud detection software:

• Personalization: can you personalize the view to your taste and needs?
• Ease of navigation: can you move between different features or programs without having to open and close several tabs?
• Behavioral analysis: are your team following the workflow or do they need more custom settings?
• Data analytics: does the program show you the right information?
• Accessibility: can you give access to everyone you need and set limits based on user status?

Customizable alert settings

Consider whether your team can work remotely and still access their anti-fraud accounts. Can you customize the alerts to reach mobile devices from a cloud-based system, for example?

Customer Support to help you get the best out of your fraud detection software

There’s nothing worse than signing up to a new program and feeling like you’ve been dropped in the deep end. Or investing in a solution that doesn’t seem to be working properly.

Although underrated, customer support is actually an essential factor when you’re deciding between fraud detection software. During your inquiry stage, try to test out whether there’s adequate support from specialists with technical know-how.

Plus, ask whether support is available 24/7 or if you’ll have to put your business on hold for hours on end until you can get someone to help you fix an issue. Trustpair customers are.

Integration with other systems is a must-have for fraud detection software and that’s where Trustpair ranks as one of the best in the market.

It’s important to evaluate how a fraud detection system works with third-party programs. Can you integrate in a smooth way to protect your payment chain from beginning to end? Or is the bank fraud detection software clunky, requiring manual processes and exposing your data to cybersecurity threats?

Our fraud detection software can be embedded with tools such as procurement, enterprise resource planning (ERP) and transaction monitoring system (TMS). At Trustpair, we can integrate with just about any third-party system. Here are some of the data types we can enrich:

• Company information such as address or registration number
• Bank data such as branch, bank address
• Account data, such as verifying the owner of the bank account you’ll pay

As well as assessing whether your potential fraud detection software keeps third-party applications safe and secure, it’s worth noting how many integrations it can make. Every company operates differently, and if one of your systems isn’t included, it could be both time-intensive and expensive to find the right solution.

Integrating with your existing software is critical for payment chain security and overall efficiency. Indeed, it means users won’t have to learn how to use a new solution: they will have Trustpair’s features (analytics, transaction controls, etc) directly on the platform they already know. We also have an online app available if needed: we adapt to our end users and to the businesses we work with.

Businesses are faced with many challenges and risks: however, fraud could easily be the single biggest threat to business operations today. In fact, 70% of organizations actually experienced a cybersecurity attack during the pandemic and 6 out of 10 US businesses were targeted at least once in 2022. An industry leader can suddenly lose so much money it threatens its mere survival.

On top of that, the consequences are not only financial: it also impacts customer trust and relationships, as well as partnerships. That’s why it often involves top management and not only financial departments: the risks are high for businesses and they should make it a top priority to prevent and detect fraudulent transactions.

Falling victim to a scam, no matter how small, can completely shut down your operations, requiring a full-on audit, risk assessment, and overhaul of processes. Undetected fraud can leave your business out of cash, and out of ideas, as we often learn in the news.

Over the past years, it’s increased in sophistication. Fraudsters now use machine learning and AI to fool online users and businesses alike. The latest technology advancements have made them more organized and specialized. They use cutting-edge digital tools that leave no place for manual verification and protection. Even the best finance teams aren’t cut for it anymore and can’t detect fraudulent attempts. It goes further than simple identity theft and dubious emails.

Software improves your financial team’s productivity and your risk management strategy

Data protection and verification is at the heart of fraud protection. Indeed, fraudsters use data to their advantage: they change real information (bank account number, company ID, or vendor identity) to send money to their accounts or to send fraudulent communications to employees. Identity theft is also common thanks to access to the right data.

Traditionally, financial departments used manual controls to protect supplier data and used tools to check vendor information only at specific moments of the payment chain. As we’ve seen, scammers are now using sophisticated tools and technology. A manual and one-time verification isn’t enough to detect a fraudulent transaction.

Software provides invaluable help thanks to machine learning-based rules and key risk management features. These solutions increase financial teams’ efficiency and speed up risk analysis and assessments. Users don’t have to control data manually: the solution does it for them thanks to advanced verification technology and prevention features. On average, our customers save more than 10 hours each week on manual checks.

On top of that, it provides extensive analytics to identify risky situations or vendors and act on it and avoid vendor fraud. Customer support also provides help implementing the solution and understanding the features. They’re usually available online as well as by email or phone.