A 125-year-old US company lost $17,2M through wire transfer fraud. Scoular, which trades in grains and storage, repeatedly fell victim to wire transfer scams. Unfortunately, wire transfer fraud recovery wasn’t an option for them. It’s a reality for many: in 2022, 56% of US companies were targeted by at least one fraud attempt. When you fall victim to a wire transfer scam, how can you recover your funds?
Trustpair protects you against wire transfer fraud by continuously controlling payments before they’re executed and blocking any suspicious transactions. Contact an expert to learn how you can block wire transfer fraud!
How does wire transfer fraud work?
Wire transfer fraud is a popular type of payment fraud. In wire transfer fraud, fraudsters ask you to send money to their bank account under false pretenses. It’s a form of online theft that usually uses spoofing (or identity theft).
They do it by impersonating someone you trust, like a supplier, or people with innate authority, like a representative from a government agency or the CEO of your company.
Scamming scenarios are often elaborate and convincing: for example, they ask you to urgently wire money to an account to finalize a strategic deal. There is often an element of pressure to it, so their unsuspecting victim doesn’t take the time to rationally think about what’s being asked.
In 2015, Xoom (a money transfer company later bought by PayPal) lost more than $30M through CEO fraud. One of their financial executives got tricked into transferring this money to an account, thinking their boss was asking for it.
Wire transfer fraud works because of its immediacy. Once the funds have been transferred, they land almost immediately in the malicious hacker’s bank account.
Although traditional wire transfers take 1 to 2 business days, the recent move towards instant payment methods means the funds can be credited in a matter of seconds.
When you discover the fraud, it’s a race against time to start the wire transfer fraud recovery process. You need to act fast before:
- The funds are transferred to other bank accounts,
- Withdrawals are done to begin laundering the money,
- The funds are converted to cryptocurrency.
If any of that happens, you are even less likely to recover funds.
Of course, imposters know that, so they try to slow down your response time even further. They commit wire transfer scams on a Friday afternoon and even go as far as contacting you pretending to be your bank investigating the matter — giving them further time.
What are the steps to recover funds from wire transfer fraud?
Let’s start with the bad news: wire transfer fraud recovery is never guaranteed. If you’ve been scammed, it’s highly unlikely you’ll ever see this money again, and your odds diminish with each passing hour.
However, when you’re a victim of online fraud, there is little you wouldn’t try to save your company. Here are the steps to take to try and get your funds back:
Contact your bank
The first thing to do when you become aware of the transfer fraud is to contact the financial institution you used to send money.
Call your bank and ask them to initiate a SWIFT recall. Explain you’ve been the victim of bank transfer fraud and that you need to freeze the wire transfer.
From there, there are two scenarios:
- If the funds haven’t left your account yet, you might be able to stop the transfer and not lose your funds.
- If the funds transfer has already been deposited to the payee’s account, however, things are not looking good for you. The cybercriminals may already have moved the money to another bank account.
It’s still worth asking your bank to contact the recipient’s bank fraud department so they can freeze their account. If the money was indeed transferred to another account, then you need to contact the third correspondent bank.
You have to call each intermediary bank personally to explain the situation and freeze the whole chain of bank accounts in the different financial institutions.
Remember to make a list of your phone calls with the time you called and the details given — it’s a tedious task that can quickly get overwhelming.
Contact law enforcement
Then (or in parallel), you have to contact law enforcement to report the internet fraud. There are several legal entities to contact for the wire transfer fraud recovery process:
- The Internet crime complaints center. They’re a division of the FBI in charge of Internet crimes. Explain the situation and give them all the scam details. Send them a copy of the scam emails and text messages (or a transcript of the phone call in case of vishing) with the wire instructions. They’ll issue you an IC3 number.
- Local authorities. With your IC3 number, contact your local FBI agency, or your local police department. They’ll tell you which process to follow and what to expect next.
- Federal Trade Commission. Reporting fraud to the Federal Trade Commission is helpful so they know the latest scams around. They’ll also be able to offer some practical help and guidance on your next steps.
Of course, you’ll want to involve your lawyers or your legal department. It’s helpful to nominate a few trustworthy people to help with recovering your funds from bank transfer fraud.
Identify the breach
Recovering your funds from payment fraud can take a while. There are a lot of actors who need to get in touch, all with different internal processes. Check in regularly with the relevant organizations, but also be patient.
While you’re waiting, there is more work to do!
If you haven’t already, contact your IT security team. They’ll probably have started acting on your contingency plan, but double-check that all your passwords have been changed and your security reinforced. Make sure the perpetrators cannot strike twice (they often do).
It’s also essential to find where the breach originated. Once more, your IT team should have its own protocol to follow in case of a security breach. They’ll have made a mirror copy of your system when the breach happened, so they can find the leak — like malware on one of your employee’s devices.
According to our recent survey on payment fraud, when companies are targetted with fraudulent attacks:
- 55% of them see a change in suppliers’ credentials for legitimate payments. That means hackers infiltrate your network to manually change the bank account number and receive payments intended for real suppliers (which is called vendor impersonation fraud).
- 33% are done through Business Email Compromise (BEC) and phishing. Criminals hacked into your business email to carry out wire transfer fraud, which compromised your security. Learning about these two types of cyberattacks is key for fraud prevention, so it doesn’t happen again.
How to protect yourself against wire transfer fraud?
We’ve seen it: recovering funds from wire transfer fraud is complicated and without any guarantees. What you can control, however, is ensuring that you adopt adequate fraud prevention measures to avoid bank statement and wire transfer fraud. It’ll save you from future financial (and reputational) losses.
Increase your safety measures
Working with your IT team, you can start improving your cybersecurity protocols. That looks like:
- Setting up strong password requirements so hackers cannot guess or hack them too easily.
- Adopting multi-factor authentication to ensure the person logging into your network and key software has authorization to access it.
- Requesting your employees never reveal any personal information like their phone numbers or social security numbers to any unknown or phony-looking sender.
Besides direct cyber security, it’s important to adopt better safety processes.
Adopting the concept of segregation of duties in your departments ensures no one person has too many responsibilities. It’s harder for online scammers to be successful when several people are involved. Furthermore, it’s a good way to prevent and reduce internal fraud risks.
When it comes to fraud detection, the 4-eye principle will also work in your favor. Requiring a minimum of two people (so, four eyes) to verify your transactions and other key operations reduces the risk of fraud.
Last but not least: make sure your team receives regular and up-to-date security awareness training. It should be given several times a year by security experts, and include real-life examples of the most recent scams. Teach your team to spot phishing emails, to watch out for too-good-to-be-true offers, or what to do when they have a scam artist over the phone (hang up!).
The more effort you put into your prevention, the more fraud-aware your team will be. Your employees are a good barrier against fraud — but they’re not infallible.
Use anti-fraud software
Fraud prevention software like Trustpair is an important element of your fraud prevention (and detection) plan.
Humans are, after all, quite vulnerable to mistakes as well as social engineering tactics. Often, the breach comes from someone from your team who didn’t think twice about a dangerous action they were taking.
42% of employees admitted taking dangerous action online according to the State of the Phish report (actions like clicking on a malicious link, or downloading viruses).
To protect yourself against cyber attacks and social engineering attacks, it’s necessary to use anti-fraud software.
Indeed, fraud prevention and detection software are more efficient in preventing wire transfer fraud and have access to data your employees cannot access on their own.
Trustpair has access to hard-to-find international databases that ensure even your international wire transfers to your overseas suppliers are secure. Our solution continuously audits your third-party account number in real time. We use three-way matching to ensure the transfer you send always reaches its intended beneficiary.
Trustpair blocks any fraudulent transaction before it is sent to unauthorized third parties. Our software includes a machine learning component that:
- Detects suspicious patterns,
- Blocks the correspondent transfer and
- Raises the alert.
Using Trustpair means completely eradicating the risk of fraud in your company — so you never have to deal with wire transfer fraud recovery!
Download our latest fraud study to learn all there is to know about B2B payment fraud trends and prevention!
- If you’ve been a victim of fraud, it’s almost impossible to recuperate your funds. The recovery process is a race against time that requires patience.
- Adequate protection against payment fraud is the smart choice. Using anti-fraud software like Trustpair completely eradicates the risk of fraud.